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Bahia Principe Grand Tulum, Riviera Maya

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From172US$ /night
Check-in
22Nov2024Select date
Check-out
23Nov2024Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Carretera Chetumal - Cancun Km 250, Riviera Maya, Mexico

Bahia Principe Grand Tulum is situated in the Riviera Maya, a region renowned for its rich cultural heritage and stunning natural beauty. The hotel boasts a beautiful beachfront location, offering guests views of white sandy beaches that extend for miles. Unique features include a spa offering treatments inspired by ancient Mayan techniques, and a water park designed for families.

Location

Located 45 kilometers from Aeropuerto de Playa del Carmen, the hotel is accessible via a winding road that leads to its main entrance. The surrounding area is home to archaeological sites and natural wonders, offering guests opportunities for exploration. Transportation options include both public and private services to local attractions.

Rooms

Guest accommodations range from Premium Suites to Junior Suites, all designed with modern functionality and comfort in mind. Each room features amenities like air conditioning, a minibar, and a balcony or terrace. The decor often incorporates natural elements such as wood and stone, reflecting the local environment.

Eat & Drink

The hotel offers a diverse range of dining experiences with several à la carte restaurants and buffets. Guests can enjoy cuisines from various cultures, including traditional Mexican, Brazilian, Italian, and Japanese. Reservations are required for most dining venues and semi-formal attire is expected.

Leisure & Business

The property includes extensive leisure facilities such as an expansive water park, multiple swimming pools, and a spa offering various wellness treatments. Children’s activities are plentiful, with organized events in the Kids Club and access to a dedicated water park. Corporate guests will find meeting facilities available for business events.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Premium Superior Ocean Front
Max:
2 persons
31 m² 
Bed options:
1 King-size bed
Sea view
Shower
Balcony
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Premium Superior
Max:
2 persons
31 m² 
Bed options:
1 King-size bed
Garden view
Shower
Balcony
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2 Bedroom Suite
Max:
2 persons
62 m² 
Bed options:
2 Double beds
Garden view
Shower
Balcony
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Getting around

A list of all available modes of transport

City Centre
Riviera Maya 26.8 km
Airports
Aeropuerto de Playa del Carmen (PCM) 40.2 km
Cancun (CUN) 96.0 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Luggage storage
  • Locker room
  • Allergy-free rooms
  • Currency exchange
  • ATM/Cash machine
  • Hairdresser
  • Coffee shop
  • Vending machines
  • Smoke detectors
  • Electric vehicle charging station
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness centre
  • Wind surfing
  • Diving
  • Snorkelling
  • Canoeing
  • Cycling
  • Tennis court
  • Badminton
  • Golf course
  • Billiard tables
  • Darts
  • Table tennis
  • Yoga class
  • Sports trainer
  • Aerobics

Services

  • Paid airport shuttle
  • Valet parking
  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Welcome drink

Dining

  • In-room breakfast
  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Dinner
  • Special diet menus

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Playpen
  • Children's buffet
  • Board games
  • Children's pool
  • Water slides
  • Children's play area
  • Toys
  • Kids club
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Casino
  • Aqua park
  • Live entertainment
  • Night club
  • Sun terrace
  • Garden area
  • BBQ facilities
  • Leisure/ TV room
  • Spa & wellness centre
  • Solarium
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Pedicure
  • Manicure
  • Waxing
  • Body scrub
  • Facial
  • Treatment room
  • Body wraps
  • Massage
  • Open-air bath
  • Public Bath
  • Pool with view
  • Shallow end
  • Make up services

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Terrace
  • Garden furniture
  • Dining table
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Location

Carretera Chetumal - Cancun Km 250, Riviera Maya, Mexico
Map view
Carretera Chetumal - Cancun Km 250, Riviera Maya, Mexico
Nearby
Mall
Hacienda Dona Isabel
530 m
Restaurants
The Beached Bikini Bar and Grill
990 m
Aventuras Akumal
Mikado
1.3 km
Mza 18 Avenida Xcacel Lote 1 Plano 2 at Catalonia Riviera Maya

Reviews and Ratings

Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Clean rooms
Friendly staff
Cold meals
Limited Mexican culture presence
7.4/10
Very good
Rooms
7.3
Location
8.2
Service
7.7
Dining
7.1
Guest reviews
7.4/10
based on 10 reviews
8.3
8.3/10based on 1037 reviews
Vic
United Kingdom, May  2024
8.0/10

My stay at the hotel was great! The rooms were comfy, clean, and spacious. The staff was amazing, making it a truly relaxing holiday. Some work is needed around the hotel, but overall, it was a fantastic experience. The beach staff worked hard to keep it clean. The meals were a bit cold, but I always found something to eat. I wished there was more Mexican culture presence, and additional charges for the Mexican show were a downside. The entertainment was mostly good, except for one show. The dolphins' small pool was concerning.

Rooms
9.0
The rooms were very clean and precisely clean, without any humidity smell.
Service
9.0
The staff, especially people like Maria from the entertainment team, were amazing. Emanuel, the front desk manager, was always polite and helpful.
Location
8.0
The location was really good with helpful staff, but some rocky areas might need foot protection. The beaches were well-maintained with abundant wildlife.
Dining
7.0
The dining experience was decent, especially for breakfast and lunch. Some food was cold, but there were options for picky eaters. The Italian grilled meat was a highlight.
Facilities
7.0
The facilities were good overall, but improvements could be made. Some shows were enjoyable, while others need reconsideration.
Clean rooms
Cold meals
Mike
United Kingdom, May  2024
7.8/10

The hotel offers a clean and comfortable stay with standout service. However, noise disturbances can be a downside, especially for light sleepers. The location is great for exploring the local area, but be prepared for some noise from the surroundings. The dining experience is satisfactory, with nice food options available.

Rooms
7.0
The rooms, while old, were very clean. Upgrades could improve the overall experience.
Service
8.0
The staff stood out for their hard work and attention to detail. They made the stay enjoyable.
Location
9.0
The location is well-kept and offers a variety of food options. It's a bustling area with a mix of local charm.
Dining
7.0
The dining experience is nice overall, but some areas can be crowded and noisy. Freshly made food stands out.
Facilities
8.0
The facilities are good, offering everything needed for a comfortable stay.
Thomas
United States, April  2024
7.6/10

My stay at the hotel was quite pleasant overall. The rooms were good, though a bit tight for three of us who shared. The service was effective but communication was a challenge due to minimal English. The location was fantastic with various amenities nearby. The dining experience was enjoyable with a good variety of food choices.

Rooms
7.0
The rooms were good and close to the lobby, but a bit tight for three people sharing.
Service
6.0
The service, although effective and knowledgeable, faced communication challenges due to limited English. Expect some pressure for additional purchases.
Location
9.0
The location was fantastic with various amenities nearby, making it convenient for outings to different places.
Dining
8.0
The dining experience was enjoyable with a good variety of food choices and standout service from Francisco and Gumerzindo.
Facilities
8.0
The hotel has a marketplace, bars, shops, a casino, and more, offering a range of facilities for guests.
Herb
United States, March  2024
7.0/10

My stay at the hotel was a mix of positive and negative experiences. The rooms were spacious and offered a great sea view, but I encountered issues with the air conditioning and had to wait quite a while for an extra blanket. The service was friendly but not always helpful. The location was beautiful with lush lawns and gardens, but it was a bit isolated if you didn't have a car. The dining options were good overall, although there were occasional delays. The facilities were decent, but there were reports of security concerns and theft incidents.

Rooms
8.0
The room in block 9 was very large with a sea view over the palm trees and a super king-size bed. Despite a minor air conditioning issue, the staff resolved it promptly.
Service
7.0
The staff, although friendly, were sometimes not very helpful. They tried their best to communicate in various languages, but there were delays in fulfilling requests.
Location
7.0
The surroundings were beautiful with immaculate lawns, palm trees, and gardens. However, access to nearby attractions like Tulum and Playa del Carmen required transportation.
Dining
7.0
The dining experience offered a variety of fresh options like fish, meat, sushi, and Mexican cuisine. However, there were occasional delays in service.
Facilities
6.0
The hotel provided standard facilities with some positive aspects, but there were reports of security issues affecting the overall experience.
David
United Kingdom, February  2024
7.8/10

My stay at the resort was a mixed bag of experiences. The rooms were really nice and clean, but a little tired. The service, however, was top-notch, with the staff going above and beyond to ensure our comfort. The location was convenient overall, though a bit far from the airport. Dining options were abundant but lacked consistency. Despite some shortcomings, the facilities were well-maintained and added to the overall enjoyment of the stay.

Rooms
7.0
The rooms were noticeable but still in the same resort area. I had a twin room that turned out to be 2 twins pushed together with separate suites.
Service
9.0
The staff were especially amazing, from helping us with our luggage to maintaining the beach clean. They made us feel like first-class guests.
Location
8.0
The resort's location was clean and tidy, with friendly staff. It's about a 1.5-hour ride from Cancun Airport.
Dining
7.0
The dining experience was huge with lots of choices that changed daily, but it could get tiresome after a while. The homemade ice-cream was a nice touch.
Facilities
8.0
The facilities were great overall, adding to the comfort of the stay.
Ian
United Kingdom, November  2023
8.2/10

The hotel offers wonderful large, very clean, and quiet rooms with a gorgeous view, but there was a lot of condensation due to the continuous air conditioning. The service staff, though very friendly and accommodating, appeared understaffed, affecting the overall service quality. The location is in a great spot with immaculate surroundings and plenty of dining options, but there were some annoyances related to the staff. The dining experience was excellent with diverse options, although temperature issues were noted in some food areas. The facilities are well-maintained and modern.

Rooms
9.0
The rooms were large, very clean, and quiet with a gorgeous view.
Service
7.0
The service staff were very friendly and accommodating but seemed understaffed at times.
Location
8.0
The location was in a great spot with immaculate surroundings and plenty of dining options.
Dining
8.0
The dining experience was excellent with diverse options, though some temperature issues were noted.
Facilities
9.0
The facilities are modern and well-maintained.
Jon
United Kingdom, November  2023
7.8/10

The hotel offers spacious rooms with all necessary facilities, including a spa bath. However, there were reports of security issues with money being taken from rooms, which is concerning.

Rooms
7.0
The rooms were nice but nothing extraordinary.
Service
9.0
The staff work tirelessly to ensure guests are well taken care of and are incredibly helpful and pleasant.
Location
8.0
The surroundings are beautiful and well maintained, with local wildlife adding to the charm.
Dining
7.0
The dining area, while pleasant, had some issues with service not being prompt.
Facilities
8.0
The hotel offers a range of amenities, including room service, car hire, and tours/ticket assistance.
James
United States, October  2023
7.6/10

My stay at the hotel was overall pleasant. The rooms were spacious, clean, and comfortable, with a lovely view. The staff was amazing and made the holiday relaxing. However, there were cleanliness issues in the bathroom. The meals were a bit cold, and the lack of Mexican cultural experiences was disappointing. The entertainment was decent, but the dolphin pool was concerning.

Rooms
7.0
The rooms were spacious and had 2 king-sized beds, TV, coffee making facilities, balcony, and a nice bathroom with bath and shower. However, there were cleanliness issues with a moldy smell and black mold in the bathroom.
Service
8.0
The staff were fantastic, friendly, and extremely helpful. They were the highlight of the hotel, despite some minor issues due to being understaffed.
Location
8.0
The location was well-maintained and offered various dining options. The outdoor pool areas were fabulous, though there was an issue with seaweed. The Brazilian and Japanese a la carte restaurants were great.
Dining
7.0
The dining experience was decent overall, with good options for breakfast, lunch, and dinner. However, some dishes were bland, and there were complaints about the 'fine dining' leftover food.
Facilities
The facilities were decent overall, with areas for entertainment, kids club, and outdoor pool amenities. However, improvements are needed in maintenance and cleanliness.
Elizabeth
United Kingdom, October  2023
7.6/10

The resort area was spacious and clean, making it a lovely retreat. I enjoyed the jets in the bath tub, and the beds were incredibly comfy. However, the wait for room makeup during breakfast time was a drawback.

Rooms
8.0
The rooms were spacious and clean, with lovely jet-equipped bath tubs and comfortable beds.
Service
7.0
The staff worked continuously to maintain the beach clean from seaweed, though their expectations for tips were noticeable. However, their effort to deliver fantastic dishes was appreciated.
Location
9.0
I found the location to be a great mix of coastal chic on a beach in the jungle, with easy access to the buffet, beach, and pool.
Dining
6.0
The range of global cuisines offered was satisfactory, but the food quality could be improved as it tended to be cold.
Facilities
8.0
The facilities were modern and convenient.
Fiona
United Kingdom, May  2023
6.2/10

The rooms tend to smell damp, and there are noise disturbances during early mornings and late nights due to restocking activities. The location, however, is ideal for various outings and offers beautiful surroundings, but booking restaurant times can be a challenge.

Rooms
5.0
Service
7.0
The service was friendly overall, but some staff members drove carts too fast among pedestrians.
Location
8.0
The location is great for outings and offers beautiful surroundings but may have challenges booking restaurant times.
Dining
7.0
The dining experience was abundant and beautifully laid out, but booking restaurant times can be difficult.
Facilities
5.0
The facilities need updating to reduce noise disturbances and enhance security.
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Rooms and Guests2 Guests, 1 Room